Open the work in context
Start from an order, customer, employee, incident, asset or another relevant record.
← Platform
Communication with context
Comms
Keep the conversation with the work it belongs to.
Instead of copying order numbers, incident details or employee references into a separate chat, Comms lets the conversation carry that work context with it.
Stop separating the conversation from the work
Generic chat is useful until everyone has to ask which customer, order, incident or asset a message is referring to.
Have the conversation there
Keep the discussion associated with the thing people are actually working on.
Bring in the right people
Collaborate internally and, where appropriate, include controlled external participants.
A closer look
See the working context.
A conceptual interface view of the information this product brings together.
Contextual conversationConcept view
Attached record
Order #10482
Northside Studio
StatusPicking
DeliveryThursday
OwnerM. Chen
Conversation
Can you confirm the revised delivery date?
Warehouse has confirmed Thursday.
Thanks. I’ll update the customer.
A practical example
“Can you check this?” is more useful when “this” travels with the message.
Comms lets a conversation reference the work record it is about, so participants have the context without copying identifiers and details between systems.
Where it fits
Comms becomes more valuable when used alongside other SANMARRIS products because the conversation can carry their business context.
Included areas
What you can work with
01Contextual work chat
02Record references
03Internal collaboration
04External collaboration
05Cross-product conversations
Other SANMARRIS products