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E-commerce Operations

The order is only the start.

Keep Shopify, WooCommerce, Magento, BigCommerce or another commerce platform at the front of the customer journey. Operations is for the work that follows: coordinating orders and the wider activity needed to run the e-commerce business.

Discuss E-commerce Operations ↗
EXPLORE THE EXPERIENCE

The order is only the start.

Keep Shopify, WooCommerce, Magento, BigCommerce or another commerce platform at the front of the customer journey. Operations is for the work that follows: coordinating orders and the wider activity needed to run the e-commerce business.

✓ Purpose-built experience✓ Practical workflows
▣ COMMERCE OPSOrder fulfilment● Workflow
🛒OrderReceived
📦StockAllocated
🚚DispatchIn transit
✓DeliveryComplete
Order workflowSTATUS
ORD-1042Ready to ship
ORD-1043Picking
Illustrative interface concept · Not live product data
REAL-WORLD APPLICATION

Made for commerce operations teams.

Coordinate the steps from order receipt to fulfilment and delivery.

Talk through your requirements
PRODUCT EXPERIENCE / CONCEPT PREVIEW

E-commerce Operations in action

A visual walkthrough of the workflows and experiences behind the product.

Illustrative interface
CONNECTED COMMERCE OPERATIONS

From demand to profit.

Coordinate the work that happens after the sale, across systems and teams.

01

Demand

Marketing & growth
  • Campaign performance
  • Customer insights
  • Channel profitability
02

Order

Customer & sales
  • Orders & customer records
  • Post-purchase service
  • Returns
03

Stock

Inventory & supply
  • Purchasing & suppliers
  • Demand forecasting
  • Multi-warehouse
04

Fulfil

Warehouse & shipping
  • Pick, pack & ship
  • 3PL coordination
  • Quality control
05

Profit

Finance & margins
  • Accounting sync
  • True margins
  • Cash flow insights

Built to connect your existing tools

Commerce
ShopifyWooCommerceBigCommerceAdobe Commerce
Marketing
KlaviyoMetaGoogle AdsTikTok
Finance
XeroMYOBQuickBooksSage
Shipping
ShipStationSendleAustralia PostStarshipit

Integration examples illustrate the ecosystem; availability depends on implementation.

01

People first

Intuitive experiences for real users.

02

Connected by design

Clarity across tools and workflows.

03

Built to evolve

Flexible thinking for changing needs.

Commerce integrations

Discover how E-commerce Operations can support your goals.

Order operations

Discover how E-commerce Operations can support your goals.

Operational workflows

Discover how E-commerce Operations can support your goals.

Marketing operations

Discover how E-commerce Operations can support your goals.

Publishing & posting

Discover how E-commerce Operations can support your goals.

Keep the storefront you already use

Orders can continue to originate in your existing commerce platform. There is no need to replace the customer-facing store simply to improve the work behind it.

Pick up the work after checkout

Coordinate the operational steps that begin once an order has been placed and keep the people involved working from the same context.

Connect the wider e-commerce operation

Bring order work together with marketing activity, publishing, posting and the other recurring work involved in running the business.

Operations

The order is only the start.

Keep Shopify, WooCommerce, Magento, BigCommerce or another commerce platform at the front of the customer journey. Operations is for the work that follows: coordinating orders and the wider activity needed to run the e-commerce business.

E-commerce Operations

Stages

Demand

Marketing & growth

  • Campaign performance
  • Channel profitability
  • Customer insights
  • ROI and LTV

Order

Customer & sales

  • Orders & customer records
  • Post-purchase service
  • Returns management
  • Customer profitability

Stock

Inventory & supply

  • Stock management
  • Purchasing & suppliers
  • Demand forecasting
  • Multi-warehouse

Fulfil

Warehouse & fulfilment

  • Picking, packing & shipping
  • Returns & quality control
  • 3PL coordination
  • Live inventory

Profit

Finance & profitability

  • Accounting sync
  • True margin & landed cost
  • Cash flow forecasting
  • Finance profitability

E-commerce Operations

Integrations

eCommerce

Shopify, WooCommerce, Adobe Commerce, BigCommerce, Wix, More via API

Marketing & advertising

Klaviyo, Meta, Google Ads, TikTok, YouTube

Accounting & finance

Xero, MYOB, QuickBooks, Sage, NetSuite

Shipping & logistics

ShipStation, Sendle, Australia Post, Starshipit

Ready to explore E-commerce Operations?

Tell us about what you're looking to achieve.

Discuss E-commerce Operations ↗

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